AI & Automation: The Game Changers Redefining Customer Experience
Explore how AI and automation transform customer experience through personalisation and technological innovation in today's landscape.
Transform Your Customer Experience Journey Today
Partner with SCSK Digital to elevate your customer experience strategy through innovative consulting solutions that drive measurable business growth and customer satisfaction.
Experience-Led Growth That Drives Results
Transform customer touchpoints into meaningful experiences with data-driven insights and innovative solutions tailored to your business needs. We combine technical expertise with industry knowledge to create customised solutions that transform operations for businesses of any size.
Our Services
E - commerce solutions
Optimise your digital commerce operations with Woo Commerce, Magento or Shopify.
Marketing solutions
Design customer-centric SEO and SEM strategies that enhance brand engagement and deliver personalised communications across all customer touchpoints.
Website and Mobile solutions
Elevate user experiences with custom web solutions, mobile apps, and AI-powered communications.
Customer data solutions
Optimise your marketing and sales process with data-driven insights, personalised engagement strategies, and automated lead nurturing systems.
Agentic and Generative AI
Drive customer value with Agentic and Generative AI implementation in Customer service and Product finder solutions
Digital Adoption Strategy
Accelerate user acceptance and maximize ROI from new technologies and digital platforms.
Transform Businesses Through Digital Experience
Get insights on how we implemented AI-powered engagement platforms, interactive catalogs, and CRM solutions for a client to drive growth and customer satisfaction.
What sets us apart
Technical Excellence
Expert team combining technical expertise with deep industry knowledge.
Business Evolution Ready
Flexible, scalable solutions designed to grow with your business needs.
Industry Experience
Cross-industry experience in digital transformation initiatives
Don't just take our words
Working with SCSK {digital} has been a game-changer for our business. Their team's deep understanding of digital technologies and their dedication to our project's success were truly exceptional.
Kotaro Kobayashi
Deputy General Manager Planning & Coordination Dept. Media & Digital Business Unit, Sumitomo Corporation
We are excited to grow further by getting group wide daily business visibility. We appreciate the SCSK{digital} team and would like further advance our digital transformation journey together.
Koji Ichinose
CFO/EVP, Sumi Agro Europe
SCSK {digital} is a valuable strategic partner invested in navigating our DX initiatives and upskilling our workforce. The team has been working closely with us to develop a tailored path for long-term success. We are confident that this partnership will be a key driver in our digital transformation journey, and we look forward to achieving even greater results together.
Yasuhiro Okuno
Head of Digital Transformation, General Manager, DX Promotion Department, Sumitomo Corporation Europe
The Data Analytics project with the SCSK{digital} team was a great collaboration, showcasing a true team effort in its successful completion. This platform now gives us a great advantage and the AI programs run and provides an added layer of information that we have to our disposal. Looking forward to future projects with the SCSK{digital} team.
Kam Saran
ICT Manager, Sumi Agro Europe
The SCSK{digital} project team carried out the project in a professional manner and managed to complete it on time. The Data Analytics tool and AI will improve cooperation between our group companies in key business operations. We look forward to further cooperation with SCSK {digital} in digitisation of our group.
Stan Kielbasinski
Group Accounting Manager, Sumi Agro Europe.
Key Industries
Our Customer Experience Insights
Stay ahead of customer experience trends with our expert insights, success stories, and practical strategies for building lasting customer relationships.
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Frequently asked questions
Engagement duration varies based on project scope, complexity, and organizational requirements. We work closely with clients to define timelines that align with their business objectives and transformation goals.
Success measurement incorporates multiple factors including customer satisfaction metrics, operational efficiency improvements, and business impact indicators. We work with clients to establish relevant KPIs aligned with their strategic objectives.
We serve clients across multiple industries including automotive, energy, retail, manufacturing, and financial services. Our cross-industry experience brings valuable insights and best practices to each engagement.
We adhere to industry-standard security protocols and compliance requirements. Our processes are designed to protect sensitive information while enabling effective collaboration throughout the engagement.
We track a comprehensive set of metrics aligned with business objectives, including customer satisfaction, operational efficiency, revenue impact, and employee engagement indicators.
Deliverables are tailored to project objectives and may include strategy roadmaps, implementation plans, process documentation, training materials, and performance measurement frameworks.
Ready to Transform Your Customer Experience?
Schedule a free consultation with our experts to begin your transformation journey today.