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Case Study: Elevating Customer Engagement with CX Consultancy

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How an Agrochemical Company improved their online presence and customer engagement with seamless Data-Driven Solutions

Our client, a leading European Agrochemical Company, aimed to implement a seamless customer engagement strategy, empowered by advanced technology. 

Goals and challenges

The company`s main objectives were to:

  • Increase online presence. 
  • Reach out to new potential customers (including mid-sized and large-scale farmers, distributors, and retailers). 
  • Increase customer engagement. 
  • Become customers` trusted advisor. 
  • Drive sales growth. 
  • Digitise sales processes: Manage higher interactions without team expansion. 
  • Achieve improved data-driven decisions. 

Download our case study to learn how our client achieved the results below*:

  • Average ROI of 300% over 3 years 
  • 145% increase in Website Engagement 
  • 2.5x increase in Conversions 
  • 30% increase in Sales Leads Pipeline 
  • Augmented Customer Data/Intelligence 
  • 3x Higher Customer Satisfaction Rates 

and more. 

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*Expected benefit value​